Customer Feedback – Ignite Stoves & Fireplaces

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Your Experience *

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Overall, how would you rate your experience with us?

How can we improve? *

We’re sorry you did not have a good experience. Please let us know how we can do better.

Which of the following words would you use to describe our products?

How satisfied are you with *

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Service	Very UnsatisfiedService Very Unsatisfied	UnsatisfiedService Unsatisfied	NeutralService Neutral	SatisfiedService Satisfied	Very SatisfiedService Very Satisfied
Quality of Product	Very UnsatisfiedQuality of Product Very Unsatisfied	UnsatisfiedQuality of Product Unsatisfied	NeutralQuality of Product Neutral	SatisfiedQuality of Product Satisfied	Very SatisfiedQuality of Product Very Satisfied
Quality of Installation	Very UnsatisfiedQuality of Installation Very Unsatisfied	UnsatisfiedQuality of Installation Unsatisfied	NeutralQuality of Installation Neutral	SatisfiedQuality of Installation Satisfied	Very SatisfiedQuality of Installation Very Satisfied
Value for Money	Very UnsatisfiedValue for Money Very Unsatisfied	UnsatisfiedValue for Money Unsatisfied	NeutralValue for Money Neutral	SatisfiedValue for Money Satisfied	Very SatisfiedValue for Money Very Satisfied
Company Overall	Very UnsatisfiedCompany Overall Very Unsatisfied	UnsatisfiedCompany Overall Unsatisfied	NeutralCompany Overall Neutral	SatisfiedCompany Overall Satisfied	Very SatisfiedCompany Overall Very Satisfied

Which of our Competitors did you also seek quotations from? *

If other please specify

How do our prices compare to our competitors *

How likely are you to *

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
Buy from us again	Very UnlikelyBuy from us again Very Unlikely	UnlikelyBuy from us again Unlikely	NeutralBuy from us again Neutral	LikelyBuy from us again Likely	Very LikelyBuy from us again Very Likely
Recommend our product to others	Very UnlikelyRecommend our product to others Very Unlikely	UnlikelyRecommend our product to others Unlikely	NeutralRecommend our product to others Neutral	LikelyRecommend our product to others Likely	Very LikelyRecommend our product to others Very Likely
Recommend our company to others	Very UnlikelyRecommend our company to others Very Unlikely	UnlikelyRecommend our company to others Unlikely	NeutralRecommend our company to others Neutral	LikelyRecommend our company to others Likely	Very LikelyRecommend our company to others Very Likely

Why did you decide to use Ignite Stoves & Fireplaces?

What changes would most improve Ignite Stoves & Fireplaces? *

Do you have any other comments, questions, or concerns? *